What is the responsibility of a public transport controller. Job description of a passenger transport controller Working as a controller in a bus
I. GENERAL PROVISIONS
1. Controller passenger transport belongs to the category of technical executors.
2. Appointment to the position and dismissal from it is made by order general director organizations.
3. Qualification requirements. Initial professional education no requirements for work experience or average (full) general education and special training according to the established program without presentation of requirements
to work experience.
4. The passenger transport controller must know:
- decrees, orders, orders, other governing and normative documents of higher and other bodies concerning the issues of the work of passenger transport - rules for the carriage of passengers, baggage (carry-on luggage) and provided benefits specific categories citizens
- regulations road traffic in the part concerning the procedure for stopping vehicles and the permitted speeds of travel forms of travel and transportation documents
- fares for passengers and baggage (hand luggage)
- the procedure for collecting fines and rules for issuing receipts and imposing fines
- provision about material responsibility workers and employees
- the basics of labor organization
- legislation on labor and labor protection Russian Federation
- internal labor regulations
- rules and norms of labor protection, safety measures, industrial sanitation and fire protection.
II. OFFICIAL RESPONSIBILITIES
Passenger Transport Controller:
1. Checks on passenger transport that passengers have documents for travel and baggage (carry-on baggage).
2. Controls the observance of the rules of travel by passengers and
baggage transportation.
3. Imposes fines on passengers and collects them in accordance with the established procedure for violations of the rules.
4. Controls the implementation of employees road transport rules for the carriage and service of passengers.
5. Checks the correctness of filling out by conductors or drivers (working without conductors) ticket-registration sheets and adherence to the schedule.
6. Supervises the equipment of buses and taxis, as well as the equipment of linear structures and stopping points.
7. Draws up acts and reports on violations committed by road transport workers.
The passenger transport controller has the right to:
1. Submit to the management of the organization proposals for improving its activities.
2. Carries out interaction with employees of the organization.
3. Sign and endorse documents within their competence.
4. Require the management of the organization to assist in the execution of their job responsibilities and right.
IV. A RESPONSIBILITY
The passenger transport controller is responsible for:
1. For improper performance or failure to fulfill their official duties, provided for by this job description, - within the limits determined by the current labor legislation Russian Federation.
2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil law Russian Federation.
3. For causing material damage- within the limits determined by the current labor and civil legislation of the Russian Federation.
Job description of a passenger transport controller[name of organization, enterprise, etc.]
This job description was developed and approved in accordance with the provisions and other regulations governing employment relationship In Russian federation.
1. General Provisions
1.1. The passenger transport controller belongs to the category of technical executors.
1.2. A person who has primary vocational education, without presenting requirements for work experience, or secondary (complete) general education and special training according to the established program, without presenting requirements for work experience.
1.3. The passenger transport controller is appointed and dismissed by the order of the head of the enterprise on the recommendation of [fill in the required] and is directly subordinate to [fill in the required].
1.4. The passenger transport controller must know:
Resolutions, orders, orders, other guiding and normative documents higher authorities concerning the issues of the work of passenger transport;
Rules for the carriage of passengers, baggage (hand luggage);
Traffic rules in terms of stopping vehicles and permitted speeds;
Forms of travel and transportation documents;
Passenger fares and baggage (hand luggage);
Ethics of communication with passengers;
The procedure for collecting fines and rules for issuing receipts and imposing fines on violators of the rules of travel (baggage) in passenger transport;
Fundamentals of Labor Organization;
Labor legislation and labor protection;
Internal labor regulations;
Rules and regulations for labor protection, safety, industrial sanitation and fire safety;
- [write in what you want].
1.5. During the absence of the controller of passenger transport (vacation, illness, etc.), his duties are performed by a person appointed in accordance with the established procedure.
1.6. [Enter what you want].
2. Job responsibilities
Passenger Transport Controller:
2.1. Checks on passenger transport that passengers have travel documents and baggage (carry-on baggage).
2.2. Monitors passengers' compliance with the rules of travel and baggage transportation.
2.3. Imposes fines on passengers and collects them in accordance with the established procedure for violations of the rules of travel and baggage transportation.
2.4. Supervises the implementation by road transport workers of the rules for the transportation and service of passengers.
2.6. Checks the correctness of filling in the ticket-registration sheets by conductors or drivers (working without conductors) and adherence to the schedule.
2.6. Supervises the equipment of buses and taxis, as well as the equipment of linear structures and stopping points.
2.7. Draws up acts and reports on violations committed by road transport workers.
2.8. [Enter what you want].
3. Rights
The passenger transport controller has the right to:
3.1. Receive from specialists structural units enterprises the information necessary to carry out their activities.
3.2. Submit proposals on their activities for consideration by their immediate management.
3.3. Require the management of the enterprise to assist in the performance of their duties.
3.4. To get acquainted with the draft decisions of the management of the enterprise concerning its activities.
3.5. [Enter what you want].
4. Responsibility
The passenger transport controller is responsible for:
4.1. For improper performance or non-performance of their official duties, provided for by this job description, within the limits determined by the labor legislation of the Russian Federation.
4.2. For offenses committed in the course of carrying out their activities - within the limits determined by the administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage - within the limits determined current legislation Russian Federation.
4.4. [Enter what you want].
The job description is developed in accordance with [name, number and date of the document].
Head of structural unit
[initials, surname]
[signature]
[day month Year]
Agreed:
Head of the legal department
[initials, surname]
[signature]
[day month Year]
I have read the instructions:
[initials, surname]
[signature]
[day month Year]
And then I decided to just pick it up, doubting that it belonged to me. I did not have any other documents with me, and I could not confirm that the card was mine. With difficulty I begged to leave her to me. I would like to know if the inspector has the right to take the social card? What exactly is the responsibility of the controller public transport?
Tatiana Protasova. Zyablikovo.
As explained in the capital's mayor's office, when checking tickets on a bus, trolleybus or tram, all Mosgortrans controllers must be in service uniform, with a company logo patch on the sleeve.
At the first request of passengers, the controller is obliged to present the certificate without handing it over to them, and to give his surname. According to the instructions, the controller must show restraint and tact in dealing with passengers, drivers and conductors. That is, he cannot, for example, use force or search a hare.
Allowed:
Check the ticket or discount certificates, their authenticity and validity using a special portable device. Passengers hand over tickets, social cards and other documents to the controller;
To oblige the hare to buy a ticket at the current fare from the driver, if the passenger has not paid for the fare. Let us remind you that only such tickets are currently sold in the salon: TAT (trolleybus, bus, tram) - for 100 rubles. for 5 trips or 700 rubles. for 40 trips; "90 minutes" - 50 rubles. for 1 trip or for 100 rubles. for 2 trips. The purchased ticket must be punched in the validator;
Require the stowaway to leave the passenger compartment at the nearest stop if he refuses to pay the fare. In this case, the controller does not have the right to use force or delay the departure of a bus, trolleybus or tram;
Call a police squad to draw up a protocol on administrative offense if the stowaway refuses to leave the passenger compartment;
Apply with a statement to the nearest police station in case of a threat of violence and (or) use physical strength against the controller during the performance of his official duties;
Apply adequate protective measures within admissible self-defense with a threat to life and health;
Track the passage of passengers through the turnstile with a printout of the results in case of conflict situations. This list usually shows the time of passage and ticket numbers, as well as on the tickets themselves. If the offender behaves incorrectly, the controller must warn him about observation by cameras (if they are installed in the cabin), with photo and video recording of the event;
Pick up a fake or someone else's travel document (ticket, social card, student card), if the passenger showed it to the controller to confirm the payment of travel. At the same time, the inspector is obliged not only to take away the fake, but to write out an act, one copy of which is given to the violator.
Check tickets with a violation of the dress code, without an official certificate, a controller's transport card and a task order, as well as in alcoholic or drug intoxication;
Take fines from free riders. This can only be done by the controllers of the State Public Institution "Organizer of Transportation", who also monitor the payment of fares not only in the ground, but also in the metro;
Delay the movement of public transport;
Take away legal travel documents from passengers (tickets, social cards, student travel card);
Take money, documents and personal belongings as collateral from hares;
Control payment for travel on routes not specified in the task order;
Pick up fake or someone else's travel or social cards without drawing up and issuing the first copy of the seizure certificate (according to the "Job description of the controller of passenger transport", valid from 1.07.12).
| Instructions for the position " Passenger vehicle inspector", presented on the site, meets the requirements of the document -" REFERENCE BOOK of qualification characteristics of workers' professions. Issue 69. Automobile transport ", which was approved by the order of the Ministry of Transport and Communications of Ukraine dated February 14, 2006 N 136. As amended by the order of the Ministry of Transport and Communications of Ukraine dated September 04, 2008 N 1097. The status of the document is "valid". |
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Preface to job description
0.1. The document comes into force from the moment of its approval.
0.2. Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
0.3. The document has been agreed upon: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
0.4. Periodic check of this document produced at intervals not exceeding 3 years.
1. General Provisions
1.1. The position "Controller of passenger vehicles" belongs to the category "Technical employees".
1.2. Eligibility requirements - complete general secondary education and vocational education or complete general secondary education and professional training in production. No work experience requirements.
1.3. Knows and applies in activities:
- normative legal acts, regulations, instructions, other guidance materials and documents concerning the issues of passenger transport operation;
- rules for the provision of passenger road transport services;
- the procedure and conditions for organizing the carriage of passengers and baggage by road;
- traffic rules in terms of the order of stopping vehicles and permitted speeds;
- forms of travel and transportation documents;
- fares for passengers and baggage;
- a list of categories of passengers entitled to free travel or travel benefits;
- rules for issuing receipts and imposing fines;
- the procedure for collecting fines;
- provisions on the material responsibility of workers and employees;
- the basics of labor organization;
- the basics of labor legislation.
1.4. The passenger vehicle controller is appointed and dismissed by order of the organization (enterprise / institution).
1.5. The Passenger Vehicle Controller reports directly to _ _ _ _ _ _ _ _ _ _.
1.6. The Passenger Vehicle Controller supervises the work of _ _ _ _ _ _ _ _ _ _.
1.7. During the absence, the controller of passenger vehicles is replaced by a person appointed in accordance with the established procedure, who acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.
2. Description of work, tasks and duties
2.1. Checks on passenger transport that passengers have travel documents and baggage transportation.
2.2. Monitors passengers' compliance with the rules of travel and baggage transportation.
2.3. Imposes fines on passengers and collects them in accordance with the established procedure for violation of these rules.
2.4. Supervises the implementation by road transport workers of the rules for the transportation and service of passengers.
2.5. Checks the correctness of the execution of the established documentation by conductors, drivers (working without conductors), as well as compliance with traffic schedules.
2.6. Supervises the equipment of buses and fixed-route taxis, as well as the equipment of stop facilities.
2.7. Draws up acts and reports on violations by road transport workers of the rules for the carriage and service of passengers, as well as by passengers of the rules of travel and baggage.
2.8. Knows, understands and applies the current regulatory documents relating to his activities.
2.9. Knows and complies with the requirements of regulatory enactments on labor protection and environment, complies with the norms, methods and techniques for the safe performance of work.
3. Rights
3.1. The passenger vehicle controller has the right to take action to prevent and eliminate any violations or inconsistencies.
3.2. The passenger vehicle inspector has the right to receive all provided by law social guarantees.
3.3. The passenger vehicle controller has the right to demand assistance in the performance of his official duties and the exercise of rights.
3.4. The controller of passenger vehicles has the right to demand the creation of organizational and technical conditions necessary for the performance of official duties and the provision of the necessary equipment and inventory.
3.5. The passenger vehicle inspector has the right to familiarize himself with the draft documents relating to his activities.
3.6. The passenger vehicle controller has the right to request and receive documents, materials and information necessary for the performance of his official duties and orders of the management.
3.7. The passenger vehicle inspector has the right to improve his professional qualifications.
3.8. The controller of passenger vehicles has the right to report all violations and inconsistencies identified in the course of its activities and make proposals for their elimination.
3.9. The passenger vehicle inspector has the right to familiarize himself with the documents defining the rights and obligations for the position held, the criteria for assessing the quality of the performance of official duties.
4. Responsibility
4.1. The controller of passenger vehicles is responsible for non-fulfillment or untimely fulfillment of the duties assigned by this job description and (or) non-use of the granted rights.
4.2. The controller of passenger vehicles is responsible for non-compliance with the internal labor regulations, labor protection, safety, industrial sanitation and fire protection.
4.3. The passenger vehicle controller is responsible for disclosing information about an organization (enterprise / institution) that is classified as a trade secret.
4.4. The controller of passenger vehicles is responsible for non-fulfillment or improper fulfillment of the requirements of internal normative documents organizations (enterprises / institutions) and legal orders of the management.
4.5. The controller of passenger vehicles is responsible for offenses committed in the course of his activities, within the limits established by the current administrative, criminal and civil legislation.
4.6. The controller of passenger vehicles is responsible for causing material damage to the organization (enterprise / institution) within the limits established by the current administrative, criminal and civil legislation.
4.7. The passenger vehicle controller is responsible for the misuse of the granted official powers, as well as their use for personal purposes.
This post is a kind of instructional guide for public transport passengers, and it became possible for this reason.
In recent months, passengers have been increasingly complaining to us about the actions of the controllers that, in their opinion, are illegal (you can complain). Once upon a time, these complaints are obviously unfounded, in the spirit of “I didn’t go into the metro, but just to look, and I was fined,” but in other cases it is very difficult to figure out after the fact who was right. Of course, in any case, we try to understand the situation and honestly explain everything from a legal point of view, but often the truth is not easy to find. Most of the conflicts might simply not arise if the passengers understood their rights and obligations in advance when meeting with the controllers.
We will disappoint in advance anyone who wants to know about any tricks you can go to to get a ride. The information below will be extremely useful only for a passenger who, by default, pays for his fare in good faith.
So, the fine for travel without a ticket is 1,000 rubles today, and 2,500 rubles for using someone else's social card. The transportation control is carried out by the State Public Institution "Organizer of Transportation". There are also controllers of the State Unitary Enterprise "Mosgortrans", but they do not have the right to draw up administrative protocols, so there are fewer conflicts with them.
1. What should the controller look like?
Each controller must have a badge on the left side of the uniform, as well as an sleeve badge on the left sleeve:
In reality, the badge is not yellow, but rather silver. Controller number for identification in case of refusal to present service certificate barely noticeably knocked out in three circles located above St. George the Victorious.
If these two identifying elements are absent, then most likely in front of you is not a controller, but a fraudster. Feel free to point this out.
Also, according to the rules, inspectors must have a badge on their cap, but in reality, inspectors usually wear caps without any signs.
But the most important thing is a certificate. No controller can do anything without certification. Also, any controller is obliged to present the certificate to you as a passenger. Here, as in the case of the police, no tricks like “I have already shown you” or “I am not obliged to show you anything” are not accepted. Presenting a certificate is to give an opportunity to get acquainted with the information (you should pay attention to the full name and validity period) and if you are not allowed to see the information, then you, in turn, are not obliged to present anything to an unknown person. If this is not a fraud, but just an unscrupulous controller, remember the time, place and, preferably, the number on the token, write to us, we will definitely find him and punish him :)
2. What is the controller entitled to do?
1) First of all, as you might guess, control the fare :)
On this account there is an Order of the Government of Moscow 490-RP dated 06/28/2011. By translating this Order into Russian, the controllers can write administrative protocol for free travel and travel on someone else's social card (well, on a few more small articles). That is, roughly like the traffic police, only not for drivers, but for passengers of public transport.
2) It is very important to know that the controllers have the right to bring the offender to the police station in order to draw up a protocol if it cannot be done on the spot (“I forgot my passport at home”). There is such a myth that controllers have no rights and you can simply not show them your passport. This is not true. If you have not paid for the fare, then it is better not to play dubious games and get your well-deserved fine. V otherwise, according to article 27.2 of the Code of Administrative Offenses of the Russian Federation, controllers can legally take you to the department. Delivery is, of course, not detention, but in essence the actions are very similar: spend time and spoil your nerves, and in the end you will still get the protocol.
3. What can't supervisors do?
Below we have collected the main violations of controllers known to us, and those with which we ourselves have not met, but have heard that this happens.
1) Be rude, insult and behave incorrectly.
In the eyes of a Muscovite, a controller should be a bulwark of common sense. Even if the passenger is screaming, grimacing or hysterical, the controller must be an English gentleman and strictly follow the instructions. Therefore, if the controller behaves inappropriately, then it is worth informing his employer or us about it.
If all boundaries have been completely crossed, then it will not be superfluous to recall article 5.61 of the Code of Administrative Offenses of the Russian Federation - Insult, that is, humiliation of the honor and dignity of another person, expressed in an indecent form, for officials will cost from 10 to 30 thousand rubles.
Regarding the prohibition of filming yourself by anyone, not only by controllers, you need to know one simple article - 152.1 of the Civil Code of the Russian Federation. According to this article, without the consent of the citizen, it is prohibited only promulgation his image, but not a record, therefore, no one has the right to prohibit your amateur filming on the bus.
In the case of controllers, disclosure is also unlikely to be a violation, since according to the same article, in the public or public interest, disclosure is allowed without the consent of the citizen, and illegal actions will certainly demand it in the public interest.
3) Delay the departure of the vehicle.
The story about "we won't go anywhere until you pay for the fare" is more practiced on completely illegal grounds by drivers and is already a thing of the past, but you still need to know what to do in this case.
Firstly, according to Article 10.10 of the Administrative Offenses Code of Moscow, obstruction of the performance of the driver's duties, which entailed an obstacle in the movement of transport (and this is how the request of the controller not to go until the offender comes out) entails the imposition of a fine from five hundred to one thousand rubles and about this it will not be superfluous to remind the controller in which case.
In addition, on the basis of the Rules for the Use of the NGPT (clause 3.1.11), the driver is obliged to “observe the route of the established route and the specified traffic schedule”. That is, there can be no unplanned delays here in any case.
4) Withdraw any cards.
GKU "Organizer of Transportation" can not seize any documents, whether they be someone else's social cards or something else. They can only write out protocols.
Withdraw card (with corresponding act exemptions) on land transport can only be controlled by the State Unitary Enterprise "Mosgortrans". Attempts to pick up any travel document by employees of the State Public Institution "Organizer of Transportation" must be clearly interpreted as criminal offense on several articles at once.
But personally, thank God, we have not encountered such complaints.
5) Issue a resolution if you disagree.
The controllers, like the traffic police, are very fond of drawing up a resolution instead of a protocol, regardless of whether the likely violator agrees with this or not. If you do not agree with the violation imputed to you, on the basis of Article 28.6 of the Code of Administrative Offenses of the Russian Federation, feel free to demand that a protocol be drawn up in which you describe in detail all the reasons for your disagreement and sign.
Remember! The signature on the protocol does not mean that you admit your guilt, but the unsigned protocol leaves a lot of questions. So feel free to describe your version of events in the protocol, sign, take a copy for yourself and then challenge the offense imputed to you in a supervisory or judicial order.
That seems to be all the main points. If we missed something, write in the comments. You can complain about the actions of the controllers on our website. Well, do not forget to pay the fare and then, quite possibly, you simply will not need this article :)